Refund policy

Refund Policy

Because CheyLux sells 100% raw human hair, we can only accept returns on hair that's unopened and unused, for hygiene reasons.

 

Returns and exchanges are accepted within 7 days of delivery, as long as the bundles are unopened and in their original packaging with the bands and seals still on. Hair that has been opened, unbundled, washed, colored, cut, or installed can't be returned or exchanged.

 

To start a return, email us at hairbyaezja@gmail.com with your order number before you send anything back. The customer pays return shipping, and we recommend a tracked service. Original shipping charges aren't refundable.

 

Once your return arrives and we've checked it, your refund goes back to your original payment method within 5 to 7 business days.

 

If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery with photos, and we'll make it right.